Do you have warranty for my purchase? I am a little bit worried about online shopping.
Yes we do, our Products are covered by ONE YEAR warranty, plus we will provide LIFETIME technical support. Please note this policy is only applicable to products purchased on www.nearstream.us. .
Return Policy
Return Window: We accept returns within 30 days from the date of purchase. After 30 days, unfortunately, we cannot offer a refund or exchange..
Eligibility: To be eligible for a full refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Any item that is opened, damaged, altered, or missing parts for reasons not due to our error will not be eligible for a return.
Return Process: To initiate a return, please contact our customer support within the 30-day return window. Our team will guide you through the return process and provide you with a return authorization number.
Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defective or incorrect item received. We recommend using a trackable shipping service to ensure the safe return of the item.
Refund or Exchange: Once we receive the returned item and verify its condition, we will process either a refund or an exchange, based on your preference and product availability. Refunds will be issued to the original payment method used during the purchase.
Non-Returnable Items: Certain items, such as personalized or perishable goods, gift cards, or premium shipping costs, are non-returnable and non-refundable. Please check the product description or contact our customer support for more information.
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